Incident History
History
August 25, 202211:15 PM UTCElevated Number of API Errors - HTTP 500
We have resolved the increase in error rates.
We may have identified the source of the increase in error. We are seeing if there are improvements.
We are seeing an increased error rate. We are currently looking into it.
Elasticsearch cluster upgrade
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
The Tint Platform will be in a maintenance window from Saturday, Aug 13th 9:00am to 10:00am UTC.
Information on the Policies list & search capabilities might be outdated for a few minutes.
We will update our status with more details during the maintenance.
The engineering team is working to minimize disruption as much as possible.
Database connection pool issues
The incident has been resolved.
A fix has been pushed. We are currently monitoring our services.
An issue has been detected with our database connection pool. We are investigating the cause.
Elevated Number of API Errors
The incident has been resolved.
A fix has been pushed and we're monitoring the API.
The engineering team is investing on elevated error rate.
Scheduled Maintenance for Tint API
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Tint API will be in a maintenance window from Tuesday, May 3rd 3:00pm to 5:00pm UTC.
Some API requests might fail during this timeframe.
We will update our status with more details if there is notable impact.
Our engineers will be working to minimize disruption as much as possible.
Single Sign-on Elevated Error Rate
The incident has been resolved.
The SSO is available again, we're continuing to monitor the issue.
We identified the root cause of the issue and working toward its resolution.
The engineering team is investing on elevated error rate.
Scheduled Maintenance
The Engineering team has completed the service maintenance.
The Engineering team is starting a service maintenance for about an hour.
During this time the Policies list on the Tint Application might be impacted, or policies might take longer than usual to be updated on the app.
The API and other parts of the platform should not be impacted
Please contact support@tint.ai for any questions.
The Engineering team will be performing a service maintenance on December 13th at 1:00 pm UTC (December 13th @ 5:00 am PST) for an hour.
During this time the Policies list on the Tint Application might be impacted, or policies might take longer than usual to be updated on the app.
The API and other parts of the platform should not be impacted
Please contact support@tint.ai for any questions.
Database Maintenance
The Engineering team has completed the database maintenance tasks. We are closely monitoring the API to ensure there is no impact on the service.
The Engineering team is starting the scheduled database maintenance.
During this time the API may experience a brief service interruption for up to five minutes during this time. Please contact support@tint.ai with any questions.
The Engineering team will be performing database maintenance on November 9th at 8:00 am UTC (November 8th @ 12:00 am PST).
During this time the API may experience a brief service interruption for up to five minutes during this time. Please contact support@tint.ai with any questions.
Elevated API Error Rate
The incident is now resolved.
A fix has been pushed and we're monitoring the API.
We identified an elevated error rate and working on a fix.
Elevated API error rate
The incident is now resolved.
We identified and mitigated the issue. We are still monitoring the incident.
We are currently investigating the issue.