History

May 23, 2024 5:00 AM UTC until May 23, 2024 6:00 AM UTC
Planned Database Maintenance
Completed
May 23, 2024 5:14 AM UTC
The maintenance is now completed. All the operations are back to normal.
Scheduled
May 20, 2024 8:32 PM UTC
The Engineering team will be performing database maintenance on May 23 at 05:00 UTC.During this time the API will experience a brief service interruption. Please contact support@tint.ai with any questions.
May 16, 2024
Tint API Networking Issue
Resolved
May 16, 2024 3:03 PM UTC
Our engineering team has resolved the connectivity issues. Tint API is back to normal
Identified
May 16, 2024 2:46 PM UTC
We have identified an issue with our internal networking configuration, impacting our API. Our team is working on a fix.
April 27, 2024
Issue identified with production API
Resolved
April 27, 2024 4:01 AM UTC
The issue has been solved. It was due to an inernal network misconfiguration.
Identified
April 27, 2024 3:15 AM UTC
We've identified an issue preventing Customer requests from reaching our production API. Fix is in progress. Resolution ETA forthcoming.
Investigating
April 27, 2024 3:05 AM UTC
We notice a drop in the requests incoming to our API server. We are currently investigating.
February 17, 2024 8:00 AM UTC until February 17, 2024 10:59 AM UTC
Planned Database Maintenance
Completed
February 17, 2024 11:59 AM UTC
The scheduled maintenance has been completed.
In Progress
February 17, 2024 8:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
February 17, 2024 8:00 AM UTC
The Engineering team will be performing a planned maintenance on February 17th from 8:00 am to 11:59am UTC (1:00am to 4:59am PST). During this time the API and the Tint App may experience service interruptions.Please contact support@tint.ai with any questions.
August 25, 2022
Elevated Number of API Errors - HTTP 500
Resolved
August 26, 2022 12:39 AM UTC
We have resolved the increase in error rates.
Monitoring
August 26, 2022 12:09 AM UTC
We may have identified the source of the increase in error. We are seeing if there are improvements.
Investigating
August 25, 2022 11:41 PM UTC
We are seeing an increased error rate. We are currently looking into it.
August 13, 2022 9:00 AM UTC until August 13, 2022 10:00 AM UTC
Elasticsearch cluster upgrade
Completed
August 13, 2022 10:41 AM UTC
The scheduled maintenance has been completed.
In Progress
August 13, 2022 9:11 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
August 12, 2022 10:26 AM UTC
The Tint Platform will be in a maintenance window from Saturday, Aug 13th 9:00am to 10:00am UTC.Information on the Policies list & search capabilities might be outdated for a few minutes.We will update our status with more details during the maintenance. The engineering team is working to minimize disruption as much as possible.
June 23, 2022
Database connection pool issues
Resolved
June 23, 2022 3:46 PM UTC
The incident has been resolved.
Monitoring
June 23, 2022 3:04 PM UTC
A fix has been pushed. We are currently monitoring our services.
Identified
June 23, 2022 2:34 PM UTC
An issue has been detected with our database connection pool. We are investigating the cause.
May 10, 2022
Elevated Number of API Errors
Resolved
May 10, 2022 4:07 PM UTC
The incident has been resolved.
Monitoring
May 10, 2022 3:55 PM UTC
A fix has been pushed and we're monitoring the API.
Investigating
May 10, 2022 3:41 PM UTC
The engineering team is investing on elevated error rate.
May 3, 2022 3:00 PM UTC until May 3, 2022 5:00 PM UTC
Scheduled Maintenance for Tint API
Completed
May 3, 2022 5:02 PM UTC
The scheduled maintenance has been completed.
In Progress
May 3, 2022 3:01 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
April 22, 2022 9:07 AM UTC
Tint API will be in a maintenance window from Tuesday, May 3rd 3:00pm to 5:00pm UTC. Some API requests might fail during this timeframe. We will update our status with more details if there is notable impact. Our engineers will be working to minimize disruption as much as possible.
December 15, 2021
Single Sign-on Elevated Error Rate
Resolved
December 15, 2021 4:21 PM UTC
The incident has been resolved.
Monitoring
December 15, 2021 4:05 PM UTC
The SSO is available again, we're continuing to monitor the issue.
Identified
December 15, 2021 3:43 PM UTC
We identified the root cause of the issue and working toward its resolution.
Investigating
December 15, 2021 3:32 PM UTC
The engineering team is investing on elevated error rate.