History

August 25 11:15 PM UTC
Elevated Number of API Errors - HTTP 500
Resolved

We have resolved the increase in error rates.

August 26 12:39 AM UTC
Monitoring

We may have identified the source of the increase in error. We are seeing if there are improvements.

August 26 12:09 AM UTC
Investigating

We are seeing an increased error rate. We are currently looking into it.

August 25 11:41 PM UTC
August 12 10:24 AM UTC
Elasticsearch cluster upgrade
Completed

The scheduled maintenance has been completed.

August 13 10:41 AM UTC
In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

August 13 9:11 AM UTC
Scheduled

The Tint Platform will be in a maintenance window from Saturday, Aug 13th 9:00am to 10:00am UTC.

Information on the Policies list & search capabilities might be outdated for a few minutes.

We will update our status with more details during the maintenance.
The engineering team is working to minimize disruption as much as possible.

August 12 10:26 AM UTC
June 23 2:29 PM UTC
Database connection pool issues
Resolved

The incident has been resolved.

June 23 3:46 PM UTC
Monitoring

A fix has been pushed. We are currently monitoring our services.

June 23 3:04 PM UTC
Identified

An issue has been detected with our database connection pool. We are investigating the cause.

June 23 2:34 PM UTC
May 10 3:40 PM UTC
Elevated Number of API Errors
Resolved

The incident has been resolved.

May 10 4:07 PM UTC
Monitoring

A fix has been pushed and we're monitoring the API.

May 10 3:55 PM UTC
Investigating

The engineering team is investing on elevated error rate.

May 10 3:41 PM UTC
April 22 9:06 AM UTC
Scheduled Maintenance for Tint API
Completed

The scheduled maintenance has been completed.

May 3 5:02 PM UTC
In Progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 3 3:01 PM UTC
Scheduled

Tint API will be in a maintenance window from Tuesday, May 3rd 3:00pm to 5:00pm UTC.

Some API requests might fail during this timeframe.
We will update our status with more details if there is notable impact.
Our engineers will be working to minimize disruption as much as possible.

April 22 9:07 AM UTC
December 15, 2021 3:31 PM UTC
Single Sign-on Elevated Error Rate
Resolved

The incident has been resolved.

December 15, 2021 4:21 PM UTC
Monitoring

The SSO is available again, we're continuing to monitor the issue.

December 15, 2021 4:05 PM UTC
Identified

We identified the root cause of the issue and working toward its resolution.

December 15, 2021 3:43 PM UTC
Investigating

The engineering team is investing on elevated error rate.

December 15, 2021 3:32 PM UTC
December 13, 2021 10:14 AM UTC
Scheduled Maintenance
Completed

The Engineering team has completed the service maintenance.

December 13, 2021 2:00 PM UTC
In Progress

The Engineering team is starting a service maintenance for about an hour.

During this time the Policies list on the Tint Application might be impacted, or policies might take longer than usual to be updated on the app.
The API and other parts of the platform should not be impacted

Please contact support@tint.ai for any questions.

December 13, 2021 1:03 PM UTC
Scheduled

The Engineering team will be performing a service maintenance on December 13th at 1:00 pm UTC (December 13th @ 5:00 am PST) for an hour.

During this time the Policies list on the Tint Application might be impacted, or policies might take longer than usual to be updated on the app.
The API and other parts of the platform should not be impacted

Please contact support@tint.ai for any questions.

December 13, 2021 10:15 AM UTC
November 8, 2021 10:57 AM UTC
Database Maintenance
Completed

The Engineering team has completed the database maintenance tasks. We are closely monitoring the API to ensure there is no impact on the service.

November 9, 2021 9:53 AM UTC
In Progress

The Engineering team is starting the scheduled database maintenance.
During this time the API may experience a brief service interruption for up to five minutes during this time. Please contact support@tint.ai with any questions.

November 9, 2021 8:21 AM UTC
Scheduled

The Engineering team will be performing database maintenance on November 9th at 8:00 am UTC (November 8th @ 12:00 am PST).
During this time the API may experience a brief service interruption for up to five minutes during this time. Please contact support@tint.ai with any questions.

November 8, 2021 10:58 AM UTC
October 26, 2021 3:00 PM UTC
Elevated API Error Rate
Resolved

The incident is now resolved.

October 26, 2021 3:17 PM UTC
Monitoring

A fix has been pushed and we're monitoring the API.

October 26, 2021 3:11 PM UTC
Identified

We identified an elevated error rate and working on a fix.

October 26, 2021 3:02 PM UTC
September 27, 2021 8:19 AM UTC
Elevated API error rate
Resolved

The incident is now resolved.

September 27, 2021 9:08 AM UTC
Identified

We identified and mitigated the issue. We are still monitoring the incident.

September 27, 2021 8:30 AM UTC
Investigating

We are currently investigating the issue.

September 27, 2021 8:24 AM UTC