Incident History

History

February 17 8:00 AM UTC until February 17 10:59 AM UTC
Planned Database Maintenance
Completed
February 17 11:59 AM UTC
The scheduled maintenance has been completed.
In Progress
February 17 8:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
February 17 8:00 AM UTC
The Engineering team will be performing a planned maintenance on February 17th from 8:00 am to 11:59am UTC (1:00am to 4:59am PST). During this time the API and the Tint App may experience service interruptions.Please contact support@tint.ai with any questions.
August 25, 2022
Elevated Number of API Errors - HTTP 500
Resolved
August 26, 2022 12:39 AM UTC
We have resolved the increase in error rates.
Monitoring
August 26, 2022 12:09 AM UTC
We may have identified the source of the increase in error. We are seeing if there are improvements.
Investigating
August 25, 2022 11:41 PM UTC
We are seeing an increased error rate. We are currently looking into it.
August 13, 2022 9:00 AM UTC until August 13, 2022 10:00 AM UTC
Elasticsearch cluster upgrade
Completed
August 13, 2022 10:41 AM UTC
The scheduled maintenance has been completed.
In Progress
August 13, 2022 9:11 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
August 12, 2022 10:26 AM UTC
The Tint Platform will be in a maintenance window from Saturday, Aug 13th 9:00am to 10:00am UTC.Information on the Policies list & search capabilities might be outdated for a few minutes.We will update our status with more details during the maintenance. The engineering team is working to minimize disruption as much as possible.
June 23, 2022
Database connection pool issues
Resolved
June 23, 2022 3:46 PM UTC
The incident has been resolved.
Monitoring
June 23, 2022 3:04 PM UTC
A fix has been pushed. We are currently monitoring our services.
Identified
June 23, 2022 2:34 PM UTC
An issue has been detected with our database connection pool. We are investigating the cause.
May 10, 2022
Elevated Number of API Errors
Resolved
May 10, 2022 4:07 PM UTC
The incident has been resolved.
Monitoring
May 10, 2022 3:55 PM UTC
A fix has been pushed and we're monitoring the API.
Investigating
May 10, 2022 3:41 PM UTC
The engineering team is investing on elevated error rate.
May 3, 2022 3:00 PM UTC until May 3, 2022 5:00 PM UTC
Scheduled Maintenance for Tint API
Completed
May 3, 2022 5:02 PM UTC
The scheduled maintenance has been completed.
In Progress
May 3, 2022 3:01 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
April 22, 2022 9:07 AM UTC
Tint API will be in a maintenance window from Tuesday, May 3rd 3:00pm to 5:00pm UTC. Some API requests might fail during this timeframe. We will update our status with more details if there is notable impact. Our engineers will be working to minimize disruption as much as possible.
December 15, 2021
Single Sign-on Elevated Error Rate
Resolved
December 15, 2021 4:21 PM UTC
The incident has been resolved.
Monitoring
December 15, 2021 4:05 PM UTC
The SSO is available again, we're continuing to monitor the issue.
Identified
December 15, 2021 3:43 PM UTC
We identified the root cause of the issue and working toward its resolution.
Investigating
December 15, 2021 3:32 PM UTC
The engineering team is investing on elevated error rate.
December 13, 2021 1:00 PM UTC until December 13, 2021 2:00 PM UTC
Scheduled Maintenance
Completed
December 13, 2021 2:00 PM UTC
The Engineering team has completed the service maintenance.
In Progress
December 13, 2021 1:03 PM UTC
The Engineering team is starting a service maintenance for about an hour.During this time the Policies list on the Tint Application might be impacted, or policies might take longer than usual to be updated on the app. The API and other parts of the platform should not be impactedPlease contact support@tint.ai for any questions.
Scheduled
December 13, 2021 10:15 AM UTC
The Engineering team will be performing a service maintenance on December 13th at 1:00 pm UTC (December 13th @ 5:00 am PST) for an hour.During this time the Policies list on the Tint Application might be impacted, or policies might take longer than usual to be updated on the app. The API and other parts of the platform should not be impactedPlease contact support@tint.ai for any questions.
November 9, 2021 8:00 AM UTC until November 9, 2021 11:00 AM UTC
Database Maintenance
Completed
November 9, 2021 9:53 AM UTC
The Engineering team has completed the database maintenance tasks. We are closely monitoring the API to ensure there is no impact on the service.
In Progress
November 9, 2021 8:21 AM UTC
The Engineering team is starting the scheduled database maintenance. During this time the API may experience a brief service interruption for up to five minutes during this time. Please contact support@tint.ai with any questions.
Scheduled
November 8, 2021 10:58 AM UTC
The Engineering team will be performing database maintenance on November 9th at 8:00 am UTC (November 8th @ 12:00 am PST). During this time the API may experience a brief service interruption for up to five minutes during this time. Please contact support@tint.ai with any questions.
October 26, 2021
Elevated API Error Rate
Resolved
October 26, 2021 3:17 PM UTC
The incident is now resolved.
Monitoring
October 26, 2021 3:11 PM UTC
A fix has been pushed and we're monitoring the API.
Identified
October 26, 2021 3:02 PM UTC
We identified an elevated error rate and working on a fix.
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